Return and Refund Policy
Thank you for shopping with Dua Fashions BD. We hope you are happy with your purchase. If for any reason you are not satisfied, we’re here to help!
Returns:
You have 7 days from the date of delivery to return an item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, such as custom-made products or sale items.
Refunds:
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Please note that shipping charges are non-refundable.
Exchanges:
If you would like to exchange an item for a different size or color, please contact us within 7 days of receiving your order. Exchanges are subject to availability.
How to Return an Item:
Contact us at info@duafashionsbd.com to initiate the return process.
Provide your order number and details about the item you wish to return.
We will guide you through the return steps and provide the address for returning the product.
Contact Us:
For any questions regarding returns or refunds, feel free to reach out to us at info@duafashionsbd.com.